Shipping policy

Shipping & Delivery Policy

Arctic Tern is committed to providing efficient and reliable shipping services for your orders. Please review the following policy for information regarding our shipping and delivery processes.

  1. Shipping Process
  • Orders are processed within 3 business days.
  • Customers will receive a confirmation email with tracking information once the order has been shipped.
  1. Delivery Time
  • Estimated delivery time is between 5 to 10 business days from the date of dispatch, subject to the destination's location and shipping method.
  1. Order Tracking
  • Customers can track their orders using the tracking number provided in the confirmation email.
  1. Address Information
  • It is the customer's responsibility to provide accurate and complete shipping information. Arctic Tern is not responsible for delays or undelivered shipments caused by incorrect addresses.
  1. International Shipping
  • International shipping is available. Please note that customs and import duties may apply depending on the destination country, and customers are responsible for any additional charges.
  1. Customs and Import Taxes
  • Customs and import taxes may apply to international shipments. Customers are responsible for understanding and complying with their country's regulations and for any additional fees imposed by customs authorities.
  1. Lost or Stolen Packages
  • Arctic Tern is not responsible for lost or stolen packages confirmed to be delivered to the shipping address provided by the customer.
  1. Contact Information

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at [Your Contact Email].